Terms of service

Last updated: November 2025

By accessing our website or placing an order, you agree to the following terms.

1. General Conditions

Echo House Pte Ltd (Echo) reserves the right to refuse service or cancel orders at any time.
Product availability, pricing, and promotions may change without prior notice.

2. Product Accuracy

We aim to provide accurate descriptions; however:

  • Product photos may vary slightly from actual items

  • Flavour profiles are descriptive and may vary by brew method

  • Coffee origins may vary due to seasonal lot changes

3. Purchases & Payments

All prices are listed in Singapore Dollars (SGD).
Payments must be completed at checkout using accepted payment methods.

4. Order Acceptance & Cancellation

Echo may refuse or cancel orders due to:

  • Stock limitations

  • Pricing errors

  • Suspicious or fraudulent activity

  • Incomplete or inaccurate information

Customers will be notified in such cases.

5. User Obligations

Customers agree to provide accurate and current personal information at checkout and during account creation.

6. Prohibited Use

You may not use the site for:

  • Illegal activities

  • Fraud or unauthorised transactions

  • Abusing promotions or discount codes

  • Interfering with website security or performance