Privacy Policy
At ECHO, we value your trust and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or make a purchase.
Information We Collect
When you place an order, submit a form, or contact us, we may collect the following information:
- Full name
- Email address
- Contact number
- Billing and shipping address
- Payment details (processed securely via third-party providers)
- Order history
- Event enquiry details (if applicable)
We may also collect limited technical information such as browser type, IP address, and device information to improve website functionality and performance.
How We Use Your Information
Your information is used to:
- Process and fulfil orders
- Arrange delivery and provide tracking updates
- Respond to enquiries and customer support requests
- Manage event or partnership communications
- Improve our products, services, and website experience
- Send promotional emails (only if you have opted in)
We only collect information necessary to provide our services effectively.
Payment Security
All payments are processed securely through Shopify’s integrated payment providers. ECHO does not store your full credit card details on our servers.
Sharing of Information
We do not sell, trade, or rent your personal information.
Your data may be shared only with trusted service providers where necessary, including:
- Courier and fulfilment partners (e.g. SPX Express, J&T Express)
- Payment processors
- Website and email marketing service providers
These parties are required to handle your information securely and only for the purpose of delivering services related to your order or enquiry.
Data Retention
We retain your information only for as long as necessary to:
- Fulfil your order
- Comply with legal or accounting requirements
- Maintain customer service records
You may request access to, correction of, or deletion of your personal data by contacting us.
Marketing Communications
If you subscribe to our mailing list, we may send updates about new products, events, or promotions.
You may unsubscribe at any time via the link in our emails.
Cookies & Website Tracking
Our website uses cookies and similar technologies to:
- Improve browsing experience
- Enable cart functionality
- Analyse website traffic
You may disable cookies through your browser settings, though some website functions may be affected.
Your Rights
You have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Withdraw consent for marketing communications
To make a request, please contact:
Policy Updates
ECHO reserves the right to update this Privacy Policy when necessary. Changes will be posted on this page with an updated revision date.