Shipping Policy
All online orders are prepared, packed, and dispatched from our dedicated fulfilment space, where products are stored in optimal conditions and handled with care. Here at ECHO, we strive to ensure that every order is packed with care and delivered in a timely manner.
Free Pickup in Store
Select "Pick up in store" at checkout page and enjoy free pick-up in store.
Find us at:
ECHO @ KADA
5 Kadayanallur Street, #01-08 Singapore 069183
MON – FRI: 8:00 AM – 5:30 PM
SAT – SUN: 9:00 AM – 5:30 PM
After your order has been processed by our team, we will contact you when your order has been prepared and is ready to be picked up.
Free Delivery
Enjoy FREE delivery on all orders with a total value of $45 or more.
For domestic shipping (in Singapore), we work with the following fulfilment partners:
- SPX Express
- J&T Express
Estimated Delivery Time
- Standard Courier: 2–3 working days
- Delivery times may extend during peak or festive periods.
Shipping Fees
Shipping fees are calculated at checkout based on parcel weight and delivery method.
International Shipping
Unfortunately, we currently do not offer delivery to selected international destinations.
Order Processing Time
- Orders placed before 12pm are typically processed same or next working day
- Orders placed after 12pm are processed the following working day
- We do not dispatch orders on Saturdays, Sundays or public holidays
Tracking Information
Once shipped, customers will receive an automated email containing:
- Courier tracking number
- Tracking link
- Delivery status updates
Delivery Issues
For delayed, incorrect, or lost parcels:
Please contact us at hello@echohouse.sg with your order number and tracking ID.
We will liaise with our courier partners to provide support.
ECHO is not responsible for:
- Parcels marked “delivered” by the courier
- Failed deliveries resulting from incorrect or incomplete addresses
- Missed deliveries due to recipient unavailability