Contact information

Contact Information Policy

If you need assistance with an order, have questions about our products, or simply want to get in touch, you can reach us through the following channels:

Email Support

For all general enquiries, order issues, refunds, or product questions, please email us at:
hello@echohouse.sg.

We aim to respond within 1–2 working days.

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Phone / WhatsApp (Text Only)

For delivery updates, pickup arrangements, or time-sensitive matters:
+65 8809 1030.
Messages are monitored during our operating hours.

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Mailing Address

Echo House Pte Ltd
5 Kadayanallur Street
Singapore 069182
(This is our administrative and café location for correspondence.)

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Operating Hours

Our support team is available from:
Monday to Friday: 10am – 6pm
Enquiries sent outside these hours will be attended to on the next working day.

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Social Media

You may also reach us on Instagram at @echohouse.sg, though response times may vary.
For official support matters, please use email for tracking and follow-up.

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Order Issues & Escalations

If you need to escalate an unresolved matter, please email:
hello@echohouse.sg
with your order number and details. Our team will prioritise your request.

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Processing Times

During peak seasons, events, or promotional periods, response times may be slightly longer. We appreciate your patience while we work to assist you.